Shipping Policy
Overview
Stack Medical Supply coordinates the delivery of durable medical equipment (DME) as part of a structured care process.
Delivery is not treated as a standard retail shipment, but as a coordinated step aligned with clinical needs, insurance requirements, and patient readiness.
Delivery Areas
We provide delivery services within designated service areas.
Availability may vary based on:
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Patient location
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Type of equipment required
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Coordination with providers or care facilities
Please contact us to confirm service availability in your area.
Delivery Process & Delivery Timeframes
Delivery follows a structured process to ensure accuracy and safety:
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Referral or Intake Received
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Insurance Verification & Documentation Review
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Equipment Coordination
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Scheduled Delivery or Dispatch
Patients and/or caregivers may be contacted to confirm details prior to delivery.
Delivery timelines vary depending on:
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Insurance approval requirements
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Completeness of documentation
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Equipment availability
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Coordination with care teams
We aim to complete deliveries as efficiently as possible while maintaining accuracy and compliance.
Estimated timelines may be provided when available but are not guaranteed.