Refund Policy
Overview
Stack Medical Supply provides durable medical equipment (DME) as part of a coordinated care process involving providers, insurance verification, and clinical requirements.
Due to the nature of medical equipment, refunds and returns are not handled in the same way as standard retail purchases.
All requests are reviewed based on medical, safety, and insurance guidelines.
General Policy & Non-Returnable Items
Refunds and returns may be considered only under specific conditions, including:
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Equipment was provided in error
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Equipment arrived damaged or defective
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Incorrect item was delivered
All requests are subject to review before approval
Non- Refuranble Items
For safety, hygiene, and regulatory reasons, many items are not eligible for return or refund once delivered or used, including:
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Items that have been worn or used
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Personal-use or fitted equipment
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Equipment that cannot be safely reissued
These restrictions help ensure patient safety and compliance with healthcare standards.
Insurance-Related Payments
& Patient Responsibility
If equipment is processed through insurance:
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Refund eligibility may depend on insurance determinations
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Payments such as co-pays, deductibles, or co-insurance are generally non-refundable,
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unless an error is identified
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Any adjustments are subject
to payer review and approval
We provide transparency during the process, but final determinations are made by the insurance provider.
Patient Responsibility
Patients and/or caregivers
are responsible for:
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Reviewing equipment upon delivery
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Reporting any issues promptly
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Using equipment according to instructions
Failure to report concerns in a timely manner may affect eligibility for resolution.