Question 1

What does Stack Medical Supply do?

Accepted Answer

We coordinate durable medical equipment for patients recovering from injury, surgery, or mobility limitations. Our role includes managing the process from referral and insurance verification to delivery and follow-up support.

Question 2

Do I need a prescription or referral?

Accepted Answer

In most cases, yes. Many orthopedic devices require a prescription or provider referral to ensure the equipment is appropriate and covered by insurance.

Question 3

Who do you work with?

Accepted Answer

We support patients, caregivers, physicians, clinics, and discharge planners. Our process is designed to align all parties through clear communication and structured coordination.

Question 4

Do you accept insurance?

Accepted Answer

We work with a range of insurance plans. Coverage depends on your provider, plan details, and medical necessity.

Question 5

How do I know if my equipment is covered?

Accepted Answer

We verify insurance benefits as part of our process and explain what is covered, what may require authorization, and any out-of-pocket responsibilities.

Question 6

Will I have out-of-pocket costs?

Accepted Answer

This depends on your insurance plan. Deductibles, co-pays, or non-covered items may apply. We aim to provide clarity before moving forward.

Question 7

How does the process work?

Accepted Answer

The process includes four main steps: referral or intake, insurance verification, coordination of equipment, and delivery with instructions for use.

Question 8

How long does it take to receive equipment?

Accepted Answer

Timing varies depending on documentation, insurance approval, and equipment type. We coordinate each step to avoid unnecessary delays.

Question 9

Do you deliver equipment to my home?

Accepted Answer

Yes, in most cases equipment is delivered directly to the patient or coordinated with a care facility, depending on the situation.

Question 10

Will someone show me how to use the equipment?

Accepted Answer

Yes. We provide clear instructions to help ensure safe and proper use, and we remain available for follow-up questions.

Question 11

What if I have questions after delivery?

Accepted Answer

We provide ongoing support after delivery. Patients and caregivers can contact us for guidance or clarification at any point during recovery.

Question 12

What if the equipment doesn’t feel right or fit properly?

Accepted Answer

If something does not feel correct, it’s important to reach out. We will review the situation and help determine the appropriate next step.

Question 13

How can a provider refer a patient?

Accepted Answer

Providers can submit referrals through our intake process or contact us directly. We guide each case through a structured workflow.

Question 14

What documentation is required for referrals?

Accepted Answer

Typical requirements include a prescription, relevant clinical notes, and patient information. Specific requirements may vary based on equipment and insurance.

Question 15

How do you communicate with providers?

Accepted Answer

We maintain clear and consistent communication throughout the process, including status updates and coordination as needed.

Question 16

How is patient information handled?

Accepted Answer

We follow HIPAA-conscious processes to protect patient information and maintain confidentiality throughout every step.

Question 17

What makes your process different?

Accepted Answer

Our approach is structured and system-driven. Each step is clearly defined to reduce confusion, improve coordination, and ensure reliable outcomes.

About us

Bridging innovation with care and integrity

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